To Order: All prices published on our web site and in our Denoyer Geppert Sharing the Knowledge catalog are frozen through December 31st, 2009. Delivery is FREE!

Schools and Institutions: Our terms to schools and other institutions are net 30 days. Please assist us by giving our invoice numbers covered by your remittance.

Individuals: We welcome VISA, MasterCard, American Express, and Discover, or include a cheque or money order to cover the cost of materials ordered.

Returned, Damaged or Missing Merchandise: Contact us first for authorization instructions. We're ready to help.

Returned materials will be gladly accepted as long as they are in clean, salable condition.

Your order should be unpacked and inspected for damage at once. If items are damaged or missing, hold on to everything. Call the carrier to inspect the packaging and merchandise. If you need more assistance, please let us know. We'll be happy to help you through this sometimes confusing process. Please provide our order number or invoice number.

	Chicago Factory US Sales/Service Denoyer Geppert International P.O. Box 1727 Skokie, IL 60076-8727 Phone: (800) 621-1014 Fax: (866) 531-1221 E-Mail: customerservice@denoyer.com
	United Kingdom Sales/Service Centre Denoyer Geppert International A2 Dominion Way Rustington West Sussex BN16 3HQ Phone: (0117) 974 3344 Fax: (0117) 973 8842 E-Mail: customerservice@denoyer.com Registered Number FCO18001 VAT Number 650 4517 54
	Canadian Sales/Service Centre Denoyer Geppert International 1031 Helena Street P.O. Box 1051 Fort Erie, Ontario L2A 5N8 Phone: (800) 750-3366 Fax: (800) 531-1221 E-Mail: customerservice@denoyer.com

Denoyer Geppert products are backed by our unconditional money-back guarantee of satisfaction.